20 Best Knowledge Base Examples in 2023

20 Best Knowledge Base Examples in 2023

Are you looking to build your own knowledge base but you don't know how? Maybe you are just curious about knowledge bases? In this article, we will be taking you to discover the 20 best knowledge bases in 2023. These platforms serve as the perfect examples to start your own knowledge base and get inspired! The platforms are very different from one another as they provide diverse information, but they have a lot of things in common which make them a well-organized and perfect knowledge base!  

Throughout this article you will find:

  • What is a knowledge base?
  • Why do you need it? Benefits
  • Best 20 Examples of Knowledge Base 
  • Tips for building a good knowledge base 
  • Conclusion

See: Self Service software tools

What is a knowledge base?

A knowledge base is a centralized repository of information that stores and organizes the information about a specific topic. 

A knowledge base contains information such as articles, how to guides , manuals, tutorials, procedures , how-to videos and other types of internal documentation.   In order to make it easy to search and find the information, it is organized and can be updated and maintained to ensure that it remains important and up-to- date.

This is very efficient and can be used in different fields, for example, in customer support, IT support, human resources, even education. This information can be found by employees, customers, clients… in order to find answers to their doubts and to learn more about certain topics.

This would help organizations and individuals manage, capture and share information easily, improve efficiency and enhance customer satisfaction by providing complete and accurate information.  

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Why do you need it? Benefits

Improve efficiency: As the knowledge base offers a centralized location for organizing and accessing information, it is so much easier to find the information needed to complete a task or answer a question.This can help to improve productivity and reduce the time required to complete a task. 

Improve consistency: A knowledge base establishes that information is up-to-date and precise, and everyone is able to access the same information and processes.

Cost savings: A knowledge base can reduce the amount of calls and messages to the customer service team, which can save time and money. This tool enables employees and customers to find answers to their questions easily.

Better customer service : A knowledge base provides customers with instant access to information, enabling them to find answers to their doubts quickly. Check Customer Service Training Manual.

Enhance collaboration: This tool facilitates collaboration with their team, making sure they are able to share information and expertise. When you acquire an extense and precise information, you can lead to better decision-making and reduce frustration.

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Best 20 Examples of Knowledge Base 

Let's dive into the great knowledge base examples. But I am sure you will find this article ¨Software documentation tools¨extremely interesting as well.

1. Wikipedia 

Wikipedia is a massive online knowledge base which contains millions of articles on a variety of topics. It is one of the largest knowledge bases in the world. 

Wikipedia is written collaboratively by volunteers from all around the world. Everyone is able to create and edit an article. This helps to maintain the article up-to-date and accurate. Wikipedia follows a set of guidelines and policies that must be followed by everyone in order to maintain the consistency and quality of the content.

Wikipedia provides reliable information on a lot of different topics. Their commitment to accuracy and quality make the information valuable for anyone seeking to expand their knowledge on a particular topic.

2. Microsoft Knowledge Base  

The Microsoft Knowledge Base is a searchable database of technical support articles for Microsoft products, including Windows, Office, Azure and more. Contains thousands of articles, from how-to guides to advanced troubleshooting tips.

It is very easy to use. The search function enables users to find the information needed quickly and easily, using keywords or phrases related to their interest topic. 

Also includes forums and community support, where users are able to ask questions and receive help from other users, even Microsoft experts. This promotes a collaborative environment that fosters knowledge-sharing and problem-solving.

3. Apple Support Knowledge Base 

Is an online resource that offers articles and resources for troubleshooting and using Apple products. Its a complete database of information that provides useful information of a lot of different topics, including hardware and software issues, using devices, and general tips and tricks.

The interface consists of categories and subcategories that help users to find the information quickly and easily. The articles are well-written and easy to understand, with step-by-step instructions and visuals.

Apple Support Knowledge Base also includes a community support forum, where users can ask questions and receive help from other users and Apple experts. 

4. Google Knowledge Graph 

Is a database of information that is used by Google to provide users with quick answers to their search queries. This system understands the relationship between pieces of information and with that, they are able to provide more accurate search results.

Google Knowledge Graph has the ability to understand entities. an entity can be a person, place or a concept. By understanding this, The Knowledge Graph can provide more relevant and useful information.

For example, if you search for a specific person, The Knowledge Graph can provide information about their family, job, or related information. Also has the ability to provide quick answers and specific ones. 

5. IBM Knowledge Center 

Is a collection of technical resources and production documentation for IBM products and services. The database covers a wide range of topics related to IBM hardware and software products, including artificial intelligence, blockchain technology, cloud computing…

One of the main features is its extensive collection of technical resources and product documentation. Includes user documentation reference manuals, installation and configuration guides, and troubleshooting guides. 

Contains a search function that enables users to find the information quickly. The search function is guided by advanced algorithms that can help users find relevant content even if they are not sure of the keywords.

6. GitHub 

Is an online platform that is used as a knowledge base of code, documentation and arguments related to software development.Allows users to store and manage their code, and facilitate collaboration between developers. They are able to do different tasks, such as create and join projects, share code and collaborate on development tasks.

GitHub is used to learn new programming languages or technologies. You will be able to find in the platform code repositories, documentation, discussion forums, which covers programming languages and development topics.

Users will be able to track bugs, feature requests, and other issues related to their projects.

7. Stack Exchange 

Is a network of Q&A websites covering various topics such as programming, mathematics, and science. People can ask doubts and get answered by community members which have expertise in that area.

One of the main features is that it promotes knowledge-sharing, because the platform has a community-driven approach. Users are able to ask, answer and vote on the quality of information. The most helpful and accurate information rises to the top thanks to this system.

It also has a reputation system, which is based on rewarding users for their contributions to the community. Users gather points for asking and answering specific questions, and eventually, will gain privileges such as the ability to change content.

8. Quora 

Is a knowledge-sharing platform where users are able to ask and answer questions on a wide range of topics. People can share their knowledge and expertise, and even learn from others.

Quora users include experts in a wide range of fields. People are able to seek information on any topic. Users are also able to ask questions on Quora and other users provide answers based on their own knowledge.

In Quora you are able to upvote and downvote answers, which conveys if the answer is helpful and accurate. Users can comment on the answers too. Within Quora, you will be able to see ¨Spaces¨ which are communities focused on specific topics. Users can join Spaces related to their own interests and debate and answer questions.

9. Yelp 

Yelp is a knowledge base of user-generated reviews and ratings for businesses and services. The users are allowed to rate and review different places, such as restaurants, coffee shops, stores… and other local businesses.

The user-generated content provides beneficial insights which can help consumers to make informed decisions about where they are going to spend money. Users are able to search for businesses by location, category or keyword, and read reviews and ratings from other users.Yelp also includes photos of the business, menus, contact information…

In order to build a strong knowledge base for businesses and services from different locations around the world, users are able to contribute with their own reviews and ratings. Yelp allows users to upvote and downvote reviews, which helps to update and set up accurate reviews.

10. IMDb 

Is a database of information about movies, TV shows, actors and filmmakers. Is a knowledge base where users can search for information about movies and TV shows. 

IMBDb  includes a huge collection of movies and TV shows, including information such as the cast and crew, plot summaries, rating and reviews.. Users can search for the movie they are interested by the title or a keyword.

11. WebMD 

Is an online knowledge base that provides  health-related information, such as articles, resources and tools. This platform helps users make informed decisions about their health. This wide range of resources covers different health topics, such as symptoms, conditions, treatments, medications and much more. The articles are reviewed by medical professionals, which help to ensure that the information is accurate and precise.

Symptom Checker is one of the main features, which help users identify the causes of their symptoms and provides information in order to seek medical attention. 

Within the knowledge base, users can also participate in discussion forums and connect with others who have similar concerns or doubts.

12. The Spruce 

Is an online knowledge base of articles and tutorials on home and garden topics. The platform provides articles, tutorials and how-to guides on different topics.

The articles featured on The spruce are written and reviewed by experts, this way ensures that the information is trustworthy and precise. The platform offers tools to help users with their home and garden projects, including product reviews, project ideas and more.

The Spruce put the focus on practical advice and guidance. For example, if you are looking to redecorate your room, The Spruce has the resourced and information you need to get started.

13. Allrecipes 

Is a knowledge base of user-generated recipes and cooking tips. It is popular because it offers a huge collection of food-related articles too. The platform contains recipes from all around the world, and with options for different diets and moments.

In order to find the best recipe, users are able to filter the recipes based on ingredients, cooking time, dietary preferences. You will be able to find cooking and baking tips as well, and instructional videos and step-by-step guides to help users improve their cooking skills.

Users are able to share their own recipes, tips and write feedback on other recipes. This promotes a collaborative environment where users can learn from each other.

14. TripAdvisor 

Is a popular knowledge base of user-generated reviews and recommendations for travel-related businesses and services. Users are able to share their reviews and recommendations of hotels, restaurants, places…. It helps travelers to plan better their trips.

The platform provides photos, videos and detailed reviews as well. Users can filter for destinations and businesses based on their preferences and needs. They can also save and share their favourite places, create their travel itinerary and chat with other travelers. Users are able to interact with each other through forums and private messaging. This enhance a collaborative environment.

15. Investopedia 

Is a knowledge base of articles and resources on investing, finance and economics. Investopedia offers precise information and powerful insights for anyone who is interested in improving their financial literacy, investing, or learning about financial strategies.

The platform features a huge collection of articles, videos and tutorials, which covers topics such as stocks, mutual funds, currencies and much more. The content is written by experts on the financial field, which provides reliable information.

Investopedia consists too of a dictionary of financial terms, which is really important for anyone trying to improve their financial languages. The platform provides of tools such as calculators for retirement planning etc.

The platform is built by a community of users who interact with each other through social media, forums and message boards. They share their knowledge and insights, ask questions and get advice from financial experts.

16. Khan Academy 

A knowledge base of educational videos and resources on various subjects, such as math, science and history.

The goal of Khan academy is providing free, high-quality education to anyone all around the world. The courses are in short form with interactive videos that are easy to understand. Also Khan Academy offers practice exercises and quizzes to help users test their knowledge.

One of the main features is that it's a customized learning platform. Users are able to create their own account and track their progress through the courses, and receive personalized advice on choosing new courses based on their interests and learning style.

Khan academy is available in different languages. It is popular among students and teachers, who use the platform to provide additional resources for independent learning and study.

17. TED Talks

Is a knowledge base of videos featuring speakers discussing a wide range of topics, such as science, technology and creativity. 

TED Talks bring together experts from different fields to share knowledge and their ideas. TED Talks is an online platform that has the goal to make these talks accessible to everyone.

TED Talks features different speakers from diverse fields, such as activists, artists, entrepreneurs, who share their insights and experiences. This platform is highly popular for students, educators and anyone seeking inspiration and knowledge.

18. Encyclopedia Britannica 

Is a highly respected  knowledge base of articles on a wide range of subjects, including history, science and literature and more.

The platform is created by writers, editors and contributors who guarantee that the information provided is precise, up-to-date and accurate. They make complex topics accessible to readers for all ages and backgrounds.

The platform also contains a variety of tools such as a dictionary, interactive timelines, and quizzes, to make learning more engaging. It is used by students, teachers, researchers, and anyone interested in learning.

19. Library of Congress 

Is a knowledge base of digitized resources and archival materials related to American history and culture. It includes books, manuscripts, photographs, maps and music. 

It is an online knowledge base that allows users to access digital collections of historical photographs, maps, research guides and tools. The platform serves as a research center for students and provides educational resources for students and teachers.

20. Smithsonian Institution 

It is a knowledge base of resources and exhibits a wide range of subjects, such as art, history and science.It has grown enormously becoming the world's largest museum, education and research complex. The collection includes everything from ancient artifacts to contemporary art and culture.

The knowledge base provides access to virtual exhibits, interactive online resources, and a huge collection of historical documents. It is an educational material for teachers and students, which also contains lesson plans, and online courses.

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Tips for building a good knowledge base 

Tips for building agood knowledge base

Define your target audience: Identify your audience and create content that meets their needs and addresses crucial points for them.

Organize your content: Organize the content into categories and subcategories to make it easy for users to navigate and find the information needed.

Use clear language: Use easy-to-understand language to ensure that users quickly understand the information provided.

Keep your content up-to-date: Update the information of your knowledge base regularly in order to keep the information accurate and relevant.

Use visuals and multimedia: For example: Images, videos and infographics in order to make your content more engaging.

Search functionally: Provide a search bar to help users quickly find the information they were looking for.

Include feedback: Such as ratings and comments in order to promote a community environment and enable users to give feedback on the content.

An extra tip for our readers: Download Uphint. Uphint is a step by step guide creator that will help you create guides, manuals, tutorials, how-to guides automatically. In seconds, Uphint will capture a process and turn it into a easy-to-follow step-by-step guide.

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Building a complete and well-organized knowledge base can be a hard task, but these examples will serve as a starting point and will enable businesses and individuals to start creating their own knowledge base. By creating a precise and user-friendly knowledge base, you can improve customer experience, improve productivity and streamline operations. 

I encourage you to explore and get inspired in order to build your own knowledge base!

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